Refund & Cancellation Policy

Clear guidelines on eligible refunds and customer protection

1. Digital Goods Nature

Due to the digital and consumable nature of in-game top-ups (Free Fire Diamonds, Bloodstrike Gold, etc.), orders that have been successfully delivered to the game publisher cannot be reversed, retrieved, or returned.

2. Eligible Refund Circumstances

Delivery Failure / Out of Stock: If we are unable to deliver your top-up due to technical unavailability or server downtime exceeding 2 hours, you are entitled to a full 100% refund.

Overpayment / Accidental Duplicate Transfer: If you accidentally send a higher amount or double transfer via Bank or eZ Cash, the surplus amount will be refunded after verification.

Order Cancelled Before Processing: If you request cancellation while your order is still in PENDING_PAYMENT or PAYMENT_SUBMITTED status before recharge deposit begins.

3. Non-Refundable Scenarios

Incorrect Player ID (Customer Error): If diamonds/gold were successfully deposited into an incorrect account because you typed the wrong UID or server, we cannot retrieve or refund those funds.

Fraudulent / Forged Slips: Any order associated with fake bank receipts or manipulated transaction IDs will be cancelled immediately without refund.

4. How to Request a Refund

To request a refund, please send your Order Number (e.g. LK-XXXX) and your bank account / eZ Cash details to our WhatsApp hotline at +94 77 123 4567 or email support@lkstore.lk.

Approved refunds are credited back to the customer's original bank account or eZ Cash wallet within 2 to 24 business hours.